Poor service websites

Have had a quick poke around the internet, and found this site that rates airlines by official complaints, guess who cam in second worst, yep United Airlines, also found a consumer site that enables folks to write their own stories. Wish I had found these earlier. Also found a complete site devoted to United Airlines complaints, it seems that the figures on the infoplease.com site are wildly underestimated, judging by the number of angry responses on this site